Refund Policy

IRONWOODORA — REFUND POLICY (PARAPHRASED)
Source: https://ironwoodora.com/policies/refund-policy
This document is a rewritten summary of the public policy, not a verbatim transcription.

STANDARD RETURNS
Customers who are dissatisfied with a purchase may request a return within 30 days after receiving the product. The site describes eligible returns as free of charge and says that returned products will be refunded, while initial shipping charges are not refundable. Promotional purchases may have different conditions; check the promotion's rules before purchasing. For products bought from another authorized retailer, customers should contact that retailer directly. The original page uses the different brand name 'Horizonedgeora' in this sentence.

HOW TO START A RETURN
For an ordinary return (excluding Black Friday and other promotional exceptions), email help@ironwoodora.com. Include the order number and identify the product to be returned. The support team will provide a return label and next-step instructions.

DAMAGED PRODUCTS
For items delivered damaged, email help@ironwoodora.com within 14 days of delivery. Attach a photograph showing the damage, include the order number, and use DAMAGED as the email subject.

MISSING ITEMS
If an order arrives incomplete, email help@ironwoodora.com, provide the order number, and use MISSING ITEM as the email subject.

CONTACT
help@ironwoodora.com