Shipping Policy

IRONWOODORA — SHIPPING POLICY (PARAPHRASED)
Source: https://ironwoodora.com/policies/shipping-policy
This document restates the policy in original wording and is not a verbatim transcription.

ORDER HANDLING
Delivery includes processing and transport. The site says that order verification, preparation, quality review and packing generally lead to orders being forwarded to the manufacturer for dispatch within 72 hours after an order and payment are received. Shipping time is the period from warehouse dispatch to delivery.

ESTIMATED DELIVERY (FOR IN-STOCK ITEMS)
United States and Canada: roughly 2–4 weeks with standard insured shipping.
Australia and New Zealand: roughly 2–4 weeks with standard insured shipping.
United Kingdom and Europe: roughly 2–4 weeks with standard insured shipping.
Other countries: roughly 2–5 weeks with standard insured shipping.

INSURANCE AND PRIORITY SHIPPING
If an insured shipment is lost or a product is damaged in transit, the site says a replacement can be sent at no additional charge when adequate evidence is provided. Priority insured shipping gives the order precedence in the daily manufacturer order list, but may not meaningfully reduce transit time; it also includes insurance.

SPLIT DELIVERIES AND TRACKING
Items may depart from different warehouses and arrive at different times. Tracking codes can take several days, or as long as about one week, before displaying accurate updates. The policy suggests using 17track.net to follow shipments.

POSSIBLE DELAYS
Some destinations or periods of heavy order volume may require longer delivery than the advertised estimates.

REQUESTING CHANGES
Customers should request order changes by emailing help@ironwoodora.com within 24 hours of placing an order. Changes cannot be made after an order has shipped. Confirm selected sizes and colors before ordering.

ADDITIONAL SITE BANNER
The storefront advertises worldwide shipping, free worldwide shipping on orders above USD $35, and a separate claim about fast shipping within 12 hours. These marketing statements are distinct from the processing timeline described in the shipping policy.

CONTACT
help@ironwoodora.com